Ready To Get Your 5 Star Review?

Mastering Exceptional Customer Experiences: The WOW Factor

Live Virtual Training
July 10, 2025  |  8:30AM - 1:00PM MST

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Course features
  • Category: Industry & Career Foundations
  • Subcategory: Restoration Industry Intro
  • Time Required: 4 hours
  • CE Credits: 4
  • Exam: Yes
  • Check on Learning
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Don’t Miss This One-Day Event

91% of consumers say they are more likely to leave a review after a positive experience!
That's the power of delivering, "The WOW Factor!"

Join Us for an Immersive, High-Impact Course that Transforms your Customer Interactions into Unforgetable Experiences.


Course Highlights:

Understanding the customer journey.
Decoding what customers really want.
Trifecta's 5-Step CX Recovery Process.
Creating & amplifying Moments of Truth (MoTs) through touchpoints.
Measuring what matters: CX Metrics, Feedback Loops, & Recovery.
Customer personas, expectations, & the power of emotional loyalty.
Certificate of Training

Get 40% OFF
Use Code: WOW40

Turn Every Interaction into a 5 Star Moment

In restoration, you’re not just fixing buildings—you’re restoring lives. That’s why customer service isn’t just important—it’s everything.


“The WOW Factor” is a high-impact, live virtual workshop designed to give restoration professionals the tools, emotional intelligence, and proven tactics to consistently exceed customer expectations—especially when stress and chaos are high.


From handling emotional customers to confidently asking for reviews, this course gives you the words, mindset, and methods to create powerful, memorable experiences that drive referrals, retention, and revenue.

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What You'll Walk Away With:
  • Scripts & Strategies to turn tough conversations into trust-builders
  • EQ skills to stay calm, clear, and confident—even when customers aren't
  • Review-winning techniques that make it easy to ask (and receive!) 5-star feedback
  • “Fix It If You Break It” approach to bounce back from service slip-ups
  • Practical tactics for handling frustration, fear, and confusion with empathy
  • Tips to embed WOW moments across your entire team and company culture
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This Course is Perfect For:
♦ Anyone who interacts directly with customers
♦ Project managers, techs, and office staff in the restoration industry
♦ Teams who’ve faced emotional, difficult, or high-stress clients
♦ Leaders who want to improve retention, reviews, and reputation
♦ Companies committed to standing out from the competition

One negative review can drive away 22% of new prospective customers.

For a typical restoration company, just one bad review can mean losing up to $438,000 in future projects.