Why Customers Get Upset

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Course features
  • Category: Customer Service
  • Sub Category: Difficult Situations
  • Duration: 8 minutes
  • Knowledge Check:  
Course overview
Have you ever asked yourself, “Why do Customers Get Upset”? I am sure there are obvious reasons but, in all reality, when you truly listen to the customer and convey interest in their pain point, we can diffuse a bad situation.

Believe it or not, being able to remain calm, and grounded is a huge benefit to resolving customer issues. “Why do Customers Get Upset” micro course, we will explore the five most common reasons customers get upset and help you learn tips to remain calm, cool, and collected while handling an upset customer.
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Certificate upon Completion