Why Customers Get Upset

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Course features
  • Category: Customer Service
  • Sub Category: Difficult Situations
  • Duration: 8 minutes
  • Knowledge Check:  
Course overview
Have you ever asked yourself, “Why do Customers Get Upset”? I am sure there are obvious reasons but, in all reality, when you truly listen to the customer and convey interest in their pain point, we can diffuse a bad situation.

Believe it or not, being able to remain calm, and grounded is a huge benefit to resolving customer issues. “Why do Customers Get Upset” micro course, we will explore the five most common reasons customers get upset and help you learn tips to remain calm, cool, and collected while handling an upset customer.
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Cancel anytime.

  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


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The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

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