What Is Customer Service and Why Does It Matter?

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Course features
  • Category: Customer Service
  • Sub Category: Fundamentals
  • Duration: 6 minutes
  • Knowledge Check:  
Course overview
Delve into these pivotal questions. 1. What constitutes Customer Services? 2. Why Does it Matter? As you chuckle, think about it for a moment. Pause for a moment and ponder. These are not just questions—they are key insights essential for you to effortlessly articulate at any given moment.

In this micro course, we will teach why customer service is a must for a company to build strong and loyal clients, a recognized brand, and many other facets to being a successful business. You will walk away with the tools you need to cultivate good customer relationships and four components of exceptional customer service that will separate you from the pack.
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Certificate upon Completion

Personal Plan
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Master relationship-building, initiative, teamwork, and positive contributions at work with our subscription to 150+ strategically aligned courses.
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  • Access to over 150 micro-courses,
    free webinars, and other training
  • Member discount of 5% for premium training courses and certification programs
  • Assistance with Professional Development pathway

Best Value

Personal Plan
$175 Annually
1-time payment
Cancel anytime.

  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Benefits of this plan

Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


Experience Growth

The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

Elevate your career

Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.