What Is Customer Service and Why Does It Matter?
Course features
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Category: Customer Service
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Sub Category: Fundamentals
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Duration: 6 minutes
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Knowledge Check:
Course overview
Delve into these pivotal questions. 1. What constitutes Customer Services? 2. Why Does it Matter? As you chuckle, think about it for a moment. Pause for a moment and ponder. These are not just questions—they are key insights essential for you to effortlessly articulate at any given moment.
In this micro course, we will teach why customer service is a must for a company to build strong and loyal clients, a recognized brand, and many other facets to being a successful business. You will walk away with the tools you need to cultivate good customer relationships and four components of exceptional customer service that will separate you from the pack.
In this micro course, we will teach why customer service is a must for a company to build strong and loyal clients, a recognized brand, and many other facets to being a successful business. You will walk away with the tools you need to cultivate good customer relationships and four components of exceptional customer service that will separate you from the pack.
Certificate upon Completion
Personal Plan
I'm ready to elevate my career.
Great Value
Personal Plan
$15/mo
$15/mo
Billed monthly
Cancel anytime.
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Personal Dashboard
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Access to over 150 micro-courses,
free webinars, and other training -
Member discount of 5% for premium training courses and certification programs
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Assistance with Professional Development pathway
Best Value
Personal Plan
$175 Annually
$175 Annually
1-time payment
Cancel anytime.
Learn as you need it
One time purchase
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Full menu of training courses available when you need them
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Pay as you go
Benefits of this plan
Increased Performance through People Skills
Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.
Experience Growth
The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.
Elevate your career
Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.