Understanding Different Customer Personality Types

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Course features
  • Category: Customer Service
  • Sub Category: Customer Service Skills
  • Duration: 9 minutes
  • Knowledge Check:  
Course overview
With customers hailing from varied backgrounds and experiences, understanding how to effectively engage with different personalities is essential. The first step toward achieving this is gaining insights into various personality types. By tailoring your communication approach, you'll establish stronger connections with customers and adeptly handle diverse situations. Failing to do so may lead to misunderstandings or customer frustration.

Enroll in “Understanding Different Customer Personality Types”, a micro course designed to explore a widely recognized model outlining four distinct customer personality types. Learn how to identify and cater to each type effectively, ensuring you can navigate every customer interaction with finesse.
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Certificate upon Completion

Personal Plan
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  • Access to over 150 micro-courses,
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  • Member discount of 5% for premium training courses and certification programs
  • Assistance with Professional Development pathway

Best Value

Personal Plan
$175 Annually
1-time payment
Cancel anytime.

  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Benefits of this plan

Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


Experience Growth

The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

Elevate your career

Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.