Troubleshooting Customer Issues

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Course features
  • Category: Customer Service
  • Sub Category: Customer Service Skills
  • Duration: 7 minutes
  • Knowledge Check:  
Course overview
Uncharted problems often demand a comprehensive approach, and their solutions may not be immediately evident. It's a journey that may involve asking probing questions, seeking assistance from third parties, and testing various solutions. The risk is that, if prolonged, the customer may remember the process more than the solution.How can you streamline problem-solving and enhance the overall customer experience? The answer lies in adopting a systematic troubleshooting process.

“Troubleshooting Customer Issues” is a micro course that unveils the essence of troubleshooting, highlighting its challenges and providing you with an effective three-step approach to conquer unfamiliar customer issues. Elevate your skills, deliver efficient solutions, and leave a lasting positive impression on your customers. Want to learn more and become a conflict management and issue resolution expert, enroll in Trifecta’s Conquering Conflict at Work Premium Course as we delve more in-depth to managing conflict and resolving issues with teammates and stakeholders.
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$175 Annually

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Cancel anytime.
  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.

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The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

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Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.