Soliciting and Responding to Customer Feedback

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Course features
  • Category: Customer Service
  • Sub Category: Customer Communication Basics
  • Duration: 11 minutes
  • Knowledge Check:  
Course overview
Soliciting and Responding to Feedback is crucial and contributes to the overall success and growth of a business. will help you understand the importance of both asking for and responding to feedback. The feedback you receive is so valuable as it may provide you the insight to improve your service or product. Soliciting and responding to feedback is a dynamic process that fosters a customer-centric approach, drives continuous improvement, and contributes to becoming a resilient business.

In this micro course, you’ll learn how to solicit feedback effectively. Then, you’ll explore ways to respond to feedback so that you can take full advantage of its benefits. You will come to realize just how powerful of a tool this is for building strong customer relationships, maintaining a positive brand image, and staying ahead of the competition.
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$175 Annually

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Cancel anytime.
  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.

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The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

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Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.