Responding to an Upset or Abusive Customer

Dealing with an upset customer can be nerve-wracking—and occasionally scary. Dealing with a verbally abusive or bullying customer can be even more frustrating and make it easy to lose one’s composure or feel flustered when they lash out. If you have not experienced this type of customer before, lucky you. However, if you remain in the customer service business long enough, you will have one surface.

“Responding to an Upset or Abusive Customer” examines why customers get upset and how you can defuse those situations. You will learn how to spot when a customer goes too far so you can protect yourself and your coworkers from abuse. Enroll now to gain the skills that will not only diffuse tension but also elevate your reputation as a customer service professional. Your path to customer service excellence begins here!