Mastering Customer Service Phone Calls

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Course features
  • Category: Customer Service
  • Sub Category: Customer Communication Channels
  • Duration: 8 minutes
  • Knowledge Check:  
Course overview
The customer experience continues to be a major focus for all types of business. Delivering this experience over the phone is common and a part of customer service where detailed and personal conversations take place with customers.

Engaging in customer service over the phone remains relevant, demonstrates professionalism, and gives customers more reason to trust and respect you and your business. “Mastering Customer Service Phone Calls” micro course teaches the phases of getting ready, setting the tone, and guiding the conversation of customer service while speaking over the phone.
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Certificate upon Completion