Mastering Customer Service Phone Calls

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Course features
  • Category: Customer Service
  • Sub Category: Customer Communication Channels
  • Duration: 8 minutes
  • Knowledge Check:  
Course overview
The customer experience continues to be a major focus for all types of business. Delivering this experience over the phone is common and a part of customer service where detailed and personal conversations take place with customers.

Engaging in customer service over the phone remains relevant, demonstrates professionalism, and gives customers more reason to trust and respect you and your business. “Mastering Customer Service Phone Calls” micro course teaches the phases of getting ready, setting the tone, and guiding the conversation of customer service while speaking over the phone.
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$175 Annually
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Cancel anytime.

  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


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The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

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Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.