How to Have a Difficult Conversation
Course features
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Category: Communication
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Sub Category: Difficult Situations
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Duration: 9 minutes
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Knowledge Check:
Course overview
Many people avoid tough conversations with coworkers. They don't want to hurt someone's feelings or make anyone mad. However, it is inevitable that eventually you're going to need to discuss negative feedback or talk about uncomfortable subjects at work. Although it can be very hard, having a difficult conversation provides growth opportunities.
Many times, it offers an opportunity to work through issues, foster self-awareness, and make positive changes. “Strategies for Handling Difficult Conversations” help you identify how to have a difficult conversation, how to stay on topic, and get positive results. You examine four steps for navigating these conversations and learn it is much more than what you say, but how you say it to produce desired outcomes. Remember, the power of words is STRONG! Ready, let’s start learning.
Many times, it offers an opportunity to work through issues, foster self-awareness, and make positive changes. “Strategies for Handling Difficult Conversations” help you identify how to have a difficult conversation, how to stay on topic, and get positive results. You examine four steps for navigating these conversations and learn it is much more than what you say, but how you say it to produce desired outcomes. Remember, the power of words is STRONG! Ready, let’s start learning.
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Benefits of this plan
Increased Performance through People Skills
Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.
Experience Growth
The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.
Elevate your career
Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.