How to Gain Control of Customer Conversations
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Course features
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Category: Customer Service
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Sub Category: Difficult Situations
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Duration: 13 minutes
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Knowledge Check:
Course overview
Have you ever had a customer that just kept talking and did not allow you to get a word in edgewise? It can be very frustrating and annoying. One of the most important communication skills is to be able to guide conversations with finesse, while turning every interaction into a powerful and positive experience.
“How to Gain Control of Customer Conversations” explores conversation control as a critical skill in customer service. From upset customers to customers who are just extra talkative to not wanting to appear rude, there's a fine line for customer service staff to walk. In this micro course, you'll learn seven strategies to help you stay in the driver's seat while talking with customers. Let’s embark on the journey to conversational mastery.
“How to Gain Control of Customer Conversations” explores conversation control as a critical skill in customer service. From upset customers to customers who are just extra talkative to not wanting to appear rude, there's a fine line for customer service staff to walk. In this micro course, you'll learn seven strategies to help you stay in the driver's seat while talking with customers. Let’s embark on the journey to conversational mastery.
Certificate upon Completion
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Personal Plan
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Benefits of this plan
Increased Performance through People Skills
Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.
Experience Growth
The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.
Elevate your career
Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.