How to Gain Control of Customer Conversations

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Course features
  • Category: Customer Service
  • Sub Category: Difficult Situations
  • Duration: 13 minutes
  • Knowledge Check:  
Course overview
Have you ever had a customer that just kept talking and did not allow you to get a word in edgewise? It can be very frustrating and annoying. One of the most important communication skills is to be able to guide conversations with finesse, while turning every interaction into a powerful and positive experience.

“How to Gain Control of Customer Conversations” explores conversation control as a critical skill in customer service. From upset customers to customers who are just extra talkative to not wanting to appear rude, there's a fine line for customer service staff to walk. In this micro course, you'll learn seven strategies to help you stay in the driver's seat while talking with customers. Let’s embark on the journey to conversational mastery.
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  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


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