How to Gain Control of Customer Conversations

Write your awesome label here.
Course features
  • Category: Customer Service
  • Sub Category: Difficult Situations
  • Duration: 13 minutes
  • Knowledge Check:  
Course overview
Have you ever had a customer that just kept talking and did not allow you to get a word in edgewise? It can be very frustrating and annoying. One of the most important communication skills is to be able to guide conversations with finesse, while turning every interaction into a powerful and positive experience.

“How to Gain Control of Customer Conversations” explores conversation control as a critical skill in customer service. From upset customers to customers who are just extra talkative to not wanting to appear rude, there's a fine line for customer service staff to walk. In this micro course, you'll learn seven strategies to help you stay in the driver's seat while talking with customers. Let’s embark on the journey to conversational mastery.
Empty space, drag to resize

Certificate upon Completion

Personal Plan
I'm ready to elevate my career.

Master relationship-building, initiative, teamwork, and positive contributions at work with our subscription to 150+ strategically aligned courses.
Only $15 per month or $175 annually after trial. Cancel anytime.
Write your awesome label here.

Great Value

Personal Plan
$15/mo

Billed monthly
Cancel anytime.
  • Personal Dashboard
  • Access to over 150 micro-courses,
    free webinars, and other training
  • Member discount of 5% for premium training courses and certification programs
  • Assistance with Professional Development pathway

Best Value

Personal Plan
$175 Annually

1-time payment
Cancel anytime.
  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

Buy Individual Courses
Learn as you need it
$5.99 - $1,299.00
One time purchase



  • Full menu of training courses available when you need them
  • Pay as you go

Benefits of this plan

Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


Experience Growth

The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

Elevate your career

Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.