Giving an Effective Customer Apology
Course features
-
Category: Customer Service
-
Sub Category: Difficult Situations
-
Duration: 10 minutes
-
Knowledge Check:
Course overview
Everyone makes mistakes and wishes from time to time they could turn back the clock and have another go at it. Whether it is a bungled order, wrong materials for the job, or neglected customer follow-up, if fail to address an issue, you can break trust, and irrevocably damage a customer relationship. Although most reasonable customers do not expect you to be perfect, they do expect you to offer a sincere apology and take steps to correct the issue when they happen.
“Giving an Effective Customer Apology” looks at the expectation customers have and how to work towards a resolution by using apologies. In this micro course, we examine how unaddressed mistakes can break trust and irrevocably damage customer relationships. You will learn how to correct those issues by using a process to give an effective apology and make things right.
“Giving an Effective Customer Apology” looks at the expectation customers have and how to work towards a resolution by using apologies. In this micro course, we examine how unaddressed mistakes can break trust and irrevocably damage customer relationships. You will learn how to correct those issues by using a process to give an effective apology and make things right.
Certificate upon Completion
Personal Plan
I'm ready to elevate my career.
Great Value
Personal Plan
$15/mo
$15/mo
Billed monthly
Cancel anytime.
-
Personal Dashboard
-
Access to over 150 micro-courses,
free webinars, and other training -
Member discount of 5% for premium training courses and certification programs
-
Assistance with Professional Development pathway
Best Value
Personal Plan
$175 Annually
$175 Annually
1-time payment
Cancel anytime.
Learn as you need it
One time purchase
-
Full menu of training courses available when you need them
-
Pay as you go
Benefits of this plan
Increased Performance through People Skills
Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.
Experience Growth
The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.
Elevate your career
Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.