Collection Strategies that Work

Show Me The Money

Write your awesome label here.
Course features
  • Category: Finance
  • Subcategory: Account Receivable
  • Time Required: 4 hours
  • CE Credits: 4
  • Exam: Yes
  • Check on Learning  
Certificate of Trng
Empty space, drag to resize

Course Topics

Why Customers
Don't Pay
How to be Proactive Versus Reactive
Reading Customer Indicators
Collecting Information: The Right Information
Escalation Notification Examples & Timelines
Understanding Contract Terms & Conditions
Payment Alternatives
&
When to Walk Away
Overview of Lien Notice Laws & Timing
How & When to Implement the ACT Framework
Course Overview
Collecting receivables and overdue accounts is never enjoyable, but must be done! Being equipped with the right strategies is key and time is of the essence. This is a training course for you and your team that includes a downloadable collection kit modeled for success. With a 99.99% collection rate for over a decade, you will learn how to employ the ACT Framework (Access - Collect - Take Action) to get those results.
Empty space, drag to resize
What you will learn
You will learn about why customers don't pay, how to identify customer personas, how to prepare to collect, how to object to customers reasons why they can't pay and much, much more. See topics below.
Empty space, drag to resize
You should attend if....
You don't like asking customers for payments
You don't have a collections SOP
You want to learn how to read customer indicators and personas
You want to learn how to escalate collects the right way
You have Accounts Receivables (A/R) over 30 days past due
ACT Downloadable Collection Kit
Downloadable Company Collection Policy you can brand
ACT Collection Framework
Preparation & Research Checklist
Individual & Team Responsibilities
Sample Scripts & Demand Letters

Proven Collection Procedures
Proven Techniques with timing layout for a 99.99% success rate
Forms & Templates (email; notice to lien; credit checks, etc)
Access to 3rd Party Financing that generates you commissions