Expressing Empathy in Customer Service

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Course features
  • Category: Customer Service
  • Sub Category: Customer Communication Basics
  • Duration: 12 minutes
  • Knowledge Check:  
Course overview
No matter the situation, a little empathy goes a long way toward showing customers they’re in good hands. Developing this skill is crucial when you are dealing with customers who have just been through an emotional event. When you can infuse empathy into your customer strategy, you unlock the secrets to creating a lasting memory that you care for and understand. This goes well beyond many customers’ expectations.

In this micro course, “Expressing Empathy in Customer Service”, you’ll learn what empathy is, how it differs from sympathy, and why it’s pivotal in customer service. Then, you’ll learn how to understand your customers and speak empathetically. Let’s embark on your journey to gaining a unique skillset in a short amount of time.
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  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


Experience Growth

The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

Elevate your career

Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.