Expressing Empathy in Customer Service

No matter the situation, a little empathy goes a long way toward showing customers they’re in good hands. Developing this skill is crucial when you are dealing with customers who have just been through an emotional event. When you can infuse empathy into your customer strategy, you unlock the secrets to creating a lasting memory that you care for and understand. This goes well beyond many customers’ expectations.

In this micro course, “Expressing Empathy in Customer Service”, you’ll learn what empathy is, how it differs from sympathy, and why it’s pivotal in customer service. Then, you’ll learn how to understand your customers and speak empathetically. Let’s embark on your journey to gaining a unique skillset in a short amount of time.