Empowering Your Team to Deliver Great Customer Service

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Course features
  • Category: Customer Service
  • Sub Category: Team Management
  • Duration: 8 minutes
  • Knowledge Check:  
Course overview
Delivering Amazing Customer Service is a must in today’s technology driven world. Customers demand communication and become impatient when they do not get an immediate response or within the hour. Company policies, inadequate training, and the lack of resources can hamstring even the best-intentioned reps. And when reps feel constricted—for whatever reason—the quality of their customer service can suffer.

In this power-packed micro course, unravel the true essence of Empowering your Team to Deliver Exceptional Customer Service. Explore the reasons some companies resist this transformative approach and discover the myriad benefits of prioritizing team empowerment. Equip yourself with five game-changing empowerment strategies that will empower your representatives to deliver top-notch customer assistance and skillfully resolve challenges.
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Personal Plan
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Master relationship-building, initiative, teamwork, and positive contributions at work with our subscription to 150+ strategically aligned courses.
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  • Personal Dashboard
  • Access to over 150 micro-courses,
    free webinars, and other training
  • Member discount of 5% for premium training courses and certification programs
  • Assistance with Professional Development pathway

Best Value

Personal Plan
$175 Annually
1-time payment
Cancel anytime.

  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Benefits of this plan

Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


Experience Growth

The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

Elevate your career

Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.