Customer Service Types
Course features
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Category: Customer Service
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Sub Category: Customer Communication Channels
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Duration: 10 minutes
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Knowledge Check:
Course overview
Customer service is a BIG deal for businesses and can be the lifeline to their survival. Conducting the best customer service requires organizations to invest in multiple customer service types. It really doesn’t matter which industry you work in; today’s customers use a variety of platforms and demand multiple methods of interaction.
Being able to meet the customer where they are and how they prefer is a must.“Customer Service Types” focuses your learning on seven unique channels that organizations should prioritize to ensure they are meeting their customer needs with the advantages and disadvantages of each.
Being able to meet the customer where they are and how they prefer is a must.“Customer Service Types” focuses your learning on seven unique channels that organizations should prioritize to ensure they are meeting their customer needs with the advantages and disadvantages of each.
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Benefits of this plan
Increased Performance through People Skills
Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.
Experience Growth
The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.
Elevate your career
Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.