Customer Service Types

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Course features
  • Category: Customer Service
  • Sub Category: Customer Communication Channels
  • Duration: 10 minutes
  • Knowledge Check:  
Course overview
Customer service is a BIG deal for businesses and can be the lifeline to their survival. Conducting the best customer service requires organizations to invest in multiple customer service types. It really doesn’t matter which industry you work in; today’s customers use a variety of platforms and demand multiple methods of interaction.

Being able to meet the customer where they are and how they prefer is a must.“Customer Service Types” focuses your learning on seven unique channels that organizations should prioritize to ensure they are meeting their customer needs with the advantages and disadvantages of each.
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