Active Listening in Customer Service

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Course features
  • Category: Customer Service
  • Sub Category: Customer Communication Basics
  • Duration: 12 minutes
  • Knowledge Check:  
Course overview
Every ask yourself, “How can I transform my interactions with customers, so they feel like they are not only heard, but understood”? If not, you should. Think back to when you were on the other end of the conversation and felt frustrated with someone providing you with a service. It is the worst!

So, don’t let your customers experience the same frustration. Dive into our course, “Active Listening in Customer Service”, where you will learn what active listening is, why it matters to customers, and why it can be a challenge. You learn to avoid common customer service pitfalls by approaching conversations with the right mindset and active listening strategies.
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  • Access to over 150 micro-courses,
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  • Member discount of 5% for premium training courses and certification programs
  • Assistance with Professional Development pathway

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Personal Plan
$175 Annually
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Cancel anytime.

  • Personal Dashboard

  • Access to over 150 micro-courses,     free webinars, and other training

  • Member discount of 10% for
    premium training courses and certification programs

  • Assistance with Professional    
    Development pathway

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Benefits of this plan

Increased Performance through People Skills

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.


Experience Growth

The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.

Elevate your career

Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.