A Guide to Saying “No” to Customers
Course features
-
Category: Customer Service
-
Sub Category: Difficult Situations
-
Duration: 8 minutes
-
Knowledge Check:
Course overview
Have you ever had a customer make an unreasonable request? I am sure you have been instructed or heard the cliché, “the customer is always right”. Well, that is an old way of thinking and I like to say the customer has a perspective. Although no one wants to be the bearer of bad news, there are times when you must say no to a customer.
“A Guide to Saying "No" to Customers” addresses how an organization’s staff can soften the blow to customers, when the answer is “No”. In this micro course, you'll learn some instances when saying "no" is the appropriate option and the best ways to do that gracefully, so you can retain customer relationships. I know it seems counter intuitive but understanding when to say “No” helps justify the why. Ready to learn how to say NO?
“A Guide to Saying "No" to Customers” addresses how an organization’s staff can soften the blow to customers, when the answer is “No”. In this micro course, you'll learn some instances when saying "no" is the appropriate option and the best ways to do that gracefully, so you can retain customer relationships. I know it seems counter intuitive but understanding when to say “No” helps justify the why. Ready to learn how to say NO?
Certificate upon Completion
Personal Plan
I'm ready to elevate my career.
Great Value
Personal Plan
$15/mo
$15/mo
Billed monthly
Cancel anytime.
-
Personal Dashboard
-
Access to over 150 micro-courses,
free webinars, and other training -
Member discount of 5% for premium training courses and certification programs
-
Assistance with Professional Development pathway
Best Value
Personal Plan
$175 Annually
$175 Annually
1-time payment
Cancel anytime.
Learn as you need it
One time purchase
-
Full menu of training courses available when you need them
-
Pay as you go
Benefits of this plan
Increased Performance through People Skills
Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has all concluded that 85% of job success comes from having well‐developed people skills.
Experience Growth
The impact of people skills and personality development on an individual's & company's success cannot be overstated. In fact, research has shown that employees with strong soft skills are more likely to be productive, motivated, and engaged. They tend to produce a more positive and stronger culture that has higher customer satisfaction rates, lower staff turnover, and a better overall reputation.
Elevate your career
Learn to be an outstanding contributor and get noticed by becoming an effective communicator, demonstrate professionalism, and foster business relationships. See a major increase in your ability to collaborate, communicate, be a team player, solve problems, adapt, increase your productivity, and gain a higher level of trust.