A Guide to Saying “No” to Customers

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Course features
  • Category: Customer Service
  • Sub Category: Difficult Situations
  • Duration: 8 minutes
  • Knowledge Check:  
Course overview
Have you ever had a customer make an unreasonable request? I am sure you have been instructed or heard the cliché, “the customer is always right”. Well, that is an old way of thinking and I like to say the customer has a perspective. Although no one wants to be the bearer of bad news, there are times when you must say no to a customer.

“A Guide to Saying "No" to Customers” addresses how an organization’s staff can soften the blow to customers, when the answer is “No”. In this micro course, you'll learn some instances when saying "no" is the appropriate option and the best ways to do that gracefully, so you can retain customer relationships. I know it seems counter intuitive but understanding when to say “No” helps justify the why. Ready to learn how to say NO?
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    Development pathway

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